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jk13921
Level 2
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Message 1 of 4
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Solved!

Program lost after Windows 10 Update Problem

HP Recommended
Example: Pavilion All-in-One 27-r045qe
Microsoft Windows 10 (64-bit)

A recent Windows 10 Update caused a loss of internet connection functionality which, in turn, required a re-installation of the Windows 10 Operating System.  That caused me to lose, and have to re-install, many of my programs.  One of those "lost" programs was the CyberLink Power Media Player that was included in my delivered desktop.

 

I tried asking CyberLink to replace the software but the directed me to HP saying that "it is considered OEM software that has limited features and is customized based on your hardware manufacturer's specification."

 

Please advise how I can get the program replaced.

1 ACCEPTED SOLUTION

Accepted Solutions
Prométhée
Level 16
Level 16
7,577 7,480 806 2,828
Message 2 of 4
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HP Recommended

hi

you can try :

https://www.microsoft.com/fr-fr/p/cyberlink-media-player-18-essential/9n797znkq5x6?activetab=pivot:o...

 

and / or take a look here :

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-27-r000-all-in-one-desktop-pc-series/17...


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Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year

View solution in original post

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3 REPLIES 3
Prométhée
Level 16
Level 16
7,577 7,480 806 2,828
Message 2 of 4
Flag Post
HP Recommended

hi

you can try :

https://www.microsoft.com/fr-fr/p/cyberlink-media-player-18-essential/9n797znkq5x6?activetab=pivot:o...

 

and / or take a look here :

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-27-r000-all-in-one-desktop-pc-series/17...


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year

View solution in original post

Was this reply helpful? Yes No
jk13921
Author
Level 2
19 9 0 0
Message 3 of 4
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HP Recommended

THANKS!!  That was quick and easy.  Wish I knew about contacting HP earlier and not wasted time going to CyberLink.

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Prométhée
Level 16
Level 16
7,577 7,480 806 2,828
Message 4 of 4
Flag Post
HP Recommended

To contact hp you must be under warranty:

see options here:

Contact HP


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
Was this reply helpful? Yes No
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