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‎07-17-2019 05:31 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I FINALLY have the Support Assistant working after uninstalling and re-installing multiple times. I'm not a computer dummy, but this issue has become intolerable! The Realtek HD Card Reader will not install. It downloads, but install fails. I have sent multiple messages to HP and have had no response. This is a brand new computer. These issues should not exist. My email is on file. Please email me with a way to correct this.

4 REPLIES 4

‎07-17-2019 03:28 PM

HP Recommended

@nokmuswolf 

 

Sorry, what is your machine, we can't send you a wrong one.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎07-17-2019 03:45 PM

HP Recommended

This is the HP Pavilion 590-p0024 64 bit. The support assistant should have the correct one when it downloads. This has been a problem with several updates. I will be out of town for the next two weeks. This is my last stop before shutting the computer down until then.

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‎08-04-2019 07:46 AM

HP Recommended

The support utility is NOT working once again. It won't even open. How do I get the update on the card reader. Thank you!

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‎08-05-2019 09:12 AM

HP Recommended

@banhienposted this previously,

https://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/My-computer-does-not-recognize-t...

As the card reader is a USB device:

https://support.hp.com/us-en/document/c03327635

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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