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nokmuswolf Honor Student
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Realtek HD Card Reader

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I FINALLY have the Support Assistant working after uninstalling and re-installing multiple times. I'm not a computer dummy, but this issue has become intolerable! The Realtek HD Card Reader will not install. It downloads, but install fails. I have sent multiple messages to HP and have had no response. This is a brand new computer. These issues should not exist. My email is on file. Please email me with a way to correct this.

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@nokmuswolf 

 

Sorry, what is your machine, we can't send you a wrong one.

 

Regards.

BH
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nokmuswolf Honor Student
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This is the HP Pavilion 590-p0024 64 bit. The support assistant should have the correct one when it downloads. This has been a problem with several updates. I will be out of town for the next two weeks. This is my last stop before shutting the computer down until then.

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nokmuswolf Honor Student
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The support utility is NOT working once again. It won't even open. How do I get the update on the card reader. Thank you!

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@banhienposted this previously,

https://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/My-computer-does-not-recognize-t...

As the card reader is a USB device:

https://support.hp.com/us-en/document/c03327635

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