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HP Recommended
HP DeskJet Plus 4155 All-in-One Printer
Microsoft Windows 10 (32-bit)
  • So I've been trying to get support for a few weeks now. Finally it's now. Finally after sending me replacement wires trying to fix my printer that's it works they finally opened up a claim.. Said they were going to send me a return label. Never did and now my printer is not warranty anymore and nobody can help me but it can help me. How do I get the return label? Cause I have an active open claim
2 REPLIES 2
HP Recommended

@nicolegallese -- since the warranty-related claim was started when the printer's warranty was still active, your printer should still be covered.  Since you have been in contact with HP, contact them again.

 

HP Recommended

@nicolegallese

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that 
here.

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ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.