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‎09-25-2020 06:50 AM

HP Recommended
Product: SmartStream Designer 15
Operating System: macOS 10.14 Mojave

As the subject line states there is an issue with SmartStream Designer 15 and Indesign 2020 in Mac OS.

Data merge tools seem to work but when trying to use SmartStream to place a PDF it makes a blank page and nothing more. Maybe no one uses this software anymore, but it is incredibly difficult to find support for this software on HP's website, almost like the product does not exist.

 

My issue is repeatable and happens on different computers (all Mac's). 

2 REPLIES 2

‎09-25-2020 10:43 AM

HP Recommended

Please contact an Indigo Expert

https://www8.hp.com/us/en/industrial-printers/indigo-digital-presses/contact.html

 

I work on behalf of HP
Regards,
StretchMusic

If the answer provided resolves your issue please press the thumbs up button in order to make the answer available to others.
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‎09-25-2020 10:49 AM

HP Recommended

I sent a message to support, hopefully this is something that can be dealt with via email.

On another note I really think you should deal with this publicly so others who have this issue can see it and maybe fix it themselves. 

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