• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion All-in-One - 24-q254in

the product name is hp pavilion. the issue is that it freezes again and again despite running several checks using command prompt using codes given by chatgpt and all the checks returned normal. we tried updating, we tried hard resets, we tried running software checks, but only to be disappointed. we require a technician to site visit and check the device's hardware and software in person.

1 REPLY 1
HP Recommended

Do this:

- Press Win + R, type services.msc, Enter.
- Find HP One Agent Service, right-click > Properties.
- Set Startup type to Disabled; click Stop if running > apply and ok.
- Close window, restart laptop.
- Test it.

 

If issue remains then download and install HP support Assistant from here. Now open Hp support assistant app, find and go to update section. Here run all available updates. Don't do anything while they are updating to avoid any installation error. 

 

If issue still remains, then check if accepted solution of this work for you:

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-Laptop-Not-Starting-or-Freezing-Frequently...

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->