Support Assistant - Always new Email

[MiGraf59]

I have alway the same new message in the mailbox after starting the support assistant. The frame of the computer above is yellow an the "new" message is: "Do you have problems with the performance?". I delete this message, it is deleted but after a now start of the the support assistant it is the same useless information. 

[BeemerBiker · Accepted solution]

Deleting those message works fine on my Z400 with HPSA version 9.39.17.0

I did read them first and then deleted them.

Get the latest HP support assistant 

[MiGraf59]

Thanks a lot - it works ... Michael 

[BeemerBiker]

Was the version number in Germany the same as the USA one:?

Also, could your mark a solution so others can find it?

Thank you!

[MiGraf59]

Hello, I am sorry but the problem is not solved. The message appears today again. I have the newest version of the support assistant in germany with the version number:   9.39.17.0

Thanky a lot - Michael 

[BeemerBiker]

I just  brought up my z400 and the message are not there so my version is working.

What I did was i clicked on each message and read it.   The blue indicator turned off.

I then deleted the message.

There were no message in the unread tab and when I went back to the all tab the messages were gone also.

The archive tab showed all the messages which was expected.

I rebooted and nothing was changed:  There were no message in the All nor in the Unread

Only the archive had messages.

From past experience there are differences between HPSA for different countries.

on 9/05/2024 I had version 9.37.11 and the HP download had only 9.33 and I had no idea where I got 9.37

that link to the German version of HPSA does not work for me.

Es tut uns leid

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