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Support Assistant communication between multiple devices

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Microsoft Windows 10 (64-bit)

The support assistant on my desktop shows that there are numerous updates available for my other devices. When I look on my other devices, they show " up to date ". How do I correct this ?

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Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's uninstall HP Support Assistant, and then install the latest version from the HP Support Assistant website:

  1. Uninstall the HP Support Assistant using the following steps:

    1. In Windows, search for and open Change or remove a program.

    2. On the Programs and Features window, select HP Support Assistant, then click the Uninstall button.

      Figure: Uninstall HP Support Assistant

      Uninstall screen from the Control Panel with HP Support Assistant highlighted
      NOTE: If HP Support Assistant is not listed or does not uninstall correctly, install the latest HP Support Assistant version without uninstalling the old version. After HP Support Assistant is installed and working, repeat the uninstall steps.
    3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

      Figure: Uninstall confirmation

      Confirmation screen for an uninstall with Yes selected
    4. Restart the computer to complete the process.

  2. When the uninstall process is complete, open a web browser, and go to the HP Support Assistant website.

    Follow these steps to download HP Support Assistant:

    1. Click Download HP Support Assistant.

      Figure: HP Support Assistant website

      HP Support Assistant webpage with Download HP Support Assistant selected
    2. When the download box displays at the bottom of the screen, click Save.

    3. When the download completes, click Run, and then follow the on-screen instructions.

      This might take a few minutes to complete.

    4. When the installation completes, select Yes, then click Finish to restart the system.

      When the system restarts, the HP Support Assistant  icon displays on the task bar.

    5. Click the HP Support Assistant  icon to open the application.

    If HP Support Assistant is working correctly, you are done.

Hope this helps! Keep me posted for further assistance.
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