The Solution Framework error code "-3"

[İbrahim382]

I tried to run the  "HPSupportSolutionsFramework-13.0.1.131" and i get error code "-3". I can't run the app anyway. What should i do? I didnt find the solution of this error code.

[Raj_05]

Hi @İbrahim382,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code "-3" in the HP Support Solutions Framework (HPSF) typically points to a problem with installation or runtime configuration. Here’s how to troubleshoot and resolve the issue.

Ensure Compatibility

• Verify that the version of HPSupportSolutionsFramework-13.0.1.131 is compatible with your Windows version and architecture (e.g., 64-bit or 32-bit).
• If unsure, download the latest version from the HP official support site.

Check for Corruption

1. Uninstall Previous Version:
   • Open Control Panel > Programs > Programs and Features.
   • Locate the HP Support Solutions Framework, uninstall it, and restart your laptop.
2. Reinstall the Framework:
   • Download the latest installer from the HP website.
   • Run the installer as an administrator by right-clicking on it and selecting Run as Administrator.

Verify Dependencies

• Ensure that the necessary Windows components are up-to-date:
  • .NET Framework: Install or update the latest version from Microsoft's website.
  • Microsoft Visual C++ Redistributables: Install the latest packages for both x64 and x86.

Check Firewall and Antivirus

• Temporarily disable your firewall or antivirus software and try running the installer again.
• If successful, add the HPSF application to the allowed list in your firewall/antivirus software.

Clean Temporary Files

1. Press Win + R, type temp, and delete all files in the folder.
2. Repeat with %temp%.
3. Run Disk Cleanup:
   • Search for it in the Start menu, select your drive, and clean system files.

Use HP PC Hardware Diagnostics (Optional)

• If the issue persists, download and run HP PC Hardware Diagnostics from the HP website to check for broader system issues.

[Raj_05]

Update Windows

• Go to Settings > Update & Security > Windows Update and install all pending updates.

Try a Clean Boot

• Perform a clean boot to eliminate startup conflicts:
  • Press Win + R, type msconfig, and hit Enter.
  • Go to the Services tab, check Hide all Microsoft services, and click Disable all.
  • Go to the Startup tab, click Open Task Manager, and disable all startup items.
  • Restart and try running the installer again.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support