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siscorp
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Message 1 of 2
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This BIOS update is not compatible with this device.

HP Recommended
All-in-One 23-q15la
Microsoft Windows 10 (64-bit)

I have an All-in-One 23-q15la Model Number: M6H29AA#ABM, [Personal Information Removed]then when I intented BIOS update, display next screen with three options. 

 

siscorp_0-1592750967584.png

The first option is disable. How to update?

 

Thanks.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@siscorp, Welcome to the HP Support Community!

 

This happens if that update you are trying to install or something higher than the one is already installed on the device.

 

To find the current BIOS version installed on the computer, 

  1. Turn off the computer and wait five seconds.

  2. Turn on the computer, and then immediately press the Esc key repeatedly until the Startup Menu opens.

  3. Press F10 to open the BIOS Setup Utility.

  4. Under 'Main' find the BIOS version.

Watch this video for more info.

 

For more info on updating the BIOS, kindly refer to this document. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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