Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

This BIOS update is not compatible with this device.

HP Recommended
All-in-One 23-q15la
Microsoft Windows 10 (64-bit)

I have an All-in-One 23-q15la Model Number: M6H29AA#ABM, [Personal Information Removed]then when I intented BIOS update, display next screen with three options. 



The first option is disable. How to update?



HP Support Agent
HP Support Agent
20,419 20,421 1,491 1,738
Message 2 of 2
Flag Post
HP Recommended

@siscorp, Welcome to the HP Support Community!


This happens if that update you are trying to install or something higher than the one is already installed on the device.


To find the current BIOS version installed on the computer, 

  1. Turn off the computer and wait five seconds.

  2. Turn on the computer, and then immediately press the Esc key repeatedly until the Startup Menu opens.

  3. Press F10 to open the BIOS Setup Utility.

  4. Under 'Main' find the BIOS version.

Watch this video for more info.


For more info on updating the BIOS, kindly refer to this document. 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation