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- Touchscreen inop
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10-16-2020 08:03 PM
Hello, my touchscreen stopped working all of a sudden and when I go into "Pen and touch" it indicates that its not available for this display.
Any ideas how to fix this issue? can it be missing drivers? if yes. how would I get them? thanks for your help
Solved! Go to Solution.
Accepted Solutions
10-20-2020 01:11 PM
@KostaD I'm afraid that's true and I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
Riddle_Decipher
I am an HP Employee
10-19-2020 02:38 PM
@KostaD Did you check if the touchscreen works in the BIOS Screen?
- This would help us determine if this is either a software or hardware related issue, hence I request you tap on F10 during a PC restart and check if you can use the touch feature to select options outside windows.
- If it doesn't work, this could be a hardware malfunction.
- If it works, please use the HP website to download all the latest drivers for your device using this link: click here
P.S: Welcome to HP Community 😉
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
10-20-2020 01:11 PM
@KostaD I'm afraid that's true and I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
Riddle_Decipher
I am an HP Employee
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