Train Sim World 2 plays on every PC except my new one

[jetgriff]

Hey this place is a maze to find your way round, I suppose I'm doing it all wrong again.

Anyway, I bought a brand new All in one, listed above PC 27-cb1000i when I try to play TSW2 and it keeps faulting and showing "LowLevelFatalError [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 - 'INTERNAL_ERROR')"

The game plays on every other PC I have tried. I think the Intel(R) UHD Graphics card is faulty, any ideas please apart from sending me off to another page?

Thank You

[Nal_NR]

Hi @jetgriff1,

Welcome to the HP Support Community. 

I'd like to help!

This could be an issue with game software or graphics card. You will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[jetgriff]

it never ceases to amaze me how many other people have this same question, Mine is on a brand new HP All in One straight out of the box. Seems actually that no-one knows anything about HP PC's

[sandytechy20]

@jetgriff

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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