• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-09-2020 10:06 PM

HP Recommended
Product: HP All-in-One 24-f0157c
Operating System: Microsoft Windows 10 (64-bit)

Purchased a new HP all-in-one desktop computer and am trying to install my Zebra LP 2844 Label Printer. The new computer is HP All-in-One 24-f0157c running Windows 10.  I've installed the LP2844 successfully on multiple other computers and am getting nowhere with this one. I have tried connecting the LP2844 with both a USB printer cable and a USB serial cable. One issue is that I can't find what ports correspond to the USBs on the back of the all-in-one. I have tried the Zebra Setup Utilities for the drivers, which has always worked before. I can't let Windows install the correct drivers as it does not recognize that the printer is there.

 

Has anybody out there successfully installed an LP2844 to their HP all-in-one?

3 REPLIES 3

‎03-10-2020 12:34 PM - edited ‎03-10-2020 12:38 PM

HP Recommended

@klrinfo,

That unit has USB ports on the back.  The keyboard and mouse are USB.

Depending on model, you unit  has (2) USB2.0 and (2) USB 3.1

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No

‎03-10-2020 04:25 PM

HP Recommended

Yes, I was aware that the HP all-in-one has those USBs. I have tried both printer and serial USB cables to connect the printer to the pc and I have tried different USBs on the pc to no avail. One of the problems I am running into is that the zebra setup utilities software requires me to state what port I'm connecting to on the pc, e.g., com1, com2, lpt1, etc. I can find no information anywhere (I downloaded and checked the user manual on the hp site) that tells me what port numbers those USBs are.

Was this reply helpful? Yes No

‎03-10-2020 10:08 PM

HP Recommended

@klrinfo,

Hope you will now have an understanding of those ports:

LPT      Parallel ports

Com     Serial ports

USB001  Virtual Port for Printer

USB002  Virtual port for Fax

I plug my printer into any USB port, and it is USB001

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.