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‎05-09-2023 11:07 AM - edited ‎05-09-2023 11:08 AM

HP Recommended

The error message indicates either a problem with the port or the device quote

"Please use another U5B device end re-test again following the on screen steps" Since the USB flash drives work OK then the dongles may have a problem.

 

I am thinking there is a problem with one of the dongles or a device using the dongle.

Your M702 mouse uses the Logitech universal receiver which can handle two or more devices.

Our expert @Prométhée recommends replacing the HP keyboard with a Logitech so only one USB port is needed as suggested here:

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/installed-a-new-logitech-wirele...8

 

The software to add another (Logitech) device is here

https://support.logi.com/hc/en-us/articles/360025297913

 

I recommend you immediately obtain a USB3 powered hub and use it with the USB3 port at the bottom.  

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