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HP Recommended
HP 14 Laptop (30J32AV)
Microsoft Windows 11

I have reset the laptop recently. But couldn't activate MS office for which I have lifetime access. When I click on Activate, it is asking me to purchase Microsoft 365. Windows 11 activation status is Active. Kindly help. Thanks 

1 REPLY 1
HP Recommended

@Srikanthr 

 

Welcome to the HP User Community.

 

Check the type of software that is included with your computer (Specifications)

and / or

The first time you used Microsoft Office, the software would have been registered with Microsoft.

Microsoft does NOT generally lose track of registered software.

Contact Microsoft and ask for help to retrieve your license / setup.

 

Examples...

 

Open the Home Page for your computer

Open Category Product Information

Select Topic Product Specifications

Open the specification document for your computer

Scroll toward the bottom of the file to see what kind (if any) software was included

 

Example

HP Laptop 14-dq2020ca Product Specifications

Software

Operating system
Windows 10 Home in S mode
Software included
McAfee LiveSafe™
Software - Productivity & finance
1 month trial for new Microsoft 365 customers

 

OR

Get help from Microsoft...

Things that are Microsoft / Office

 

Microsoft 365 / Microsoft Office are licensed products owned and controlled by Microsoft.

We can help to the extent of providing information to help you understand your options.

 

 

Microsoft Office - Product and License Information 

 

Open and Read

 Microsoft - Activate Office

 

Activate Office using the Activation wizard

Includes “Activate after reinstalling or moving Office”

 

Installation and License Key Options

 

Some of the ways to “get” Office Software:

 

  1. Trial Software that comes with the computer. 

 

An "offer" to try the software, in other words.  The license is NOT included in Trial offers.

 

  1. Purchase Microsoft Office when you purchase your computer

Look for your license key with your purchase paperwork.

 

  1. Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare). 

If you have trouble with this exact type of “installed” Office before it has expired,

Contact HP Support for recovery options.

 

  1. Purchase Office separately from Microsoft or other merchant.

 

Documentation / Website / How-to Instructions

 

With Key - Install Office on your PC or Mac

Calls / links to:

 Where to enter your Office product key

     To see help options:  Scroll down to the middle of the page and select product

     Need more help?  Scroll down on the web page to find out how to contact Microsoft.

 

Purchase / Repair Options and Life without Office

Microsoft Office Products - Choose your Office

 

Microsoft - Office Products Troubleshooting

Open the Website > Select categories on the left to narrow the focus

and

Microsoft 365 community support

 

Includes instructions to “completely remove office” from the computer

Microsoft - Uninstall Office from a PC

 

Life is possible without Office

5 free open source alternatives to Microsoft Office

 

 

=====================================================================

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP 14 Laptop (30J32AV)

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.