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06-08-2022 09:20 AM
I have reset the laptop recently. But couldn't activate MS office for which I have lifetime access. When I click on Activate, it is asking me to purchase Microsoft 365. Windows 11 activation status is Active. Kindly help. Thanks
06-08-2022 10:23 AM
Welcome to the HP User Community.
Check the type of software that is included with your computer (Specifications)
and / or
The first time you used Microsoft Office, the software would have been registered with Microsoft.
Microsoft does NOT generally lose track of registered software.
Contact Microsoft and ask for help to retrieve your license / setup.
Open the Home Page for your computer
Open Category Product Information
Select Topic Product Specifications
Open the specification document for your computer
Scroll toward the bottom of the file to see what kind (if any) software was included
Windows 10 Home in S mode
Software - Productivity & finance
1 month trial for new Microsoft 365 customers
Get help from Microsoft...
Things that are Microsoft / Office
Microsoft 365 / Microsoft Office are licensed products owned and controlled by Microsoft.
We can help to the extent of providing information to help you understand your options.
Microsoft Office - Product and License Information
Open and Read
Includes “Activate after reinstalling or moving Office”
Installation and License Key Options
Some of the ways to “get” Office Software:
- Trial Software that comes with the computer.
An "offer" to try the software, in other words. The license is NOT included in Trial offers.
- Purchase Microsoft Office when you purchase your computer
Look for your license key with your purchase paperwork.
- Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare).
If you have trouble with this exact type of “installed” Office before it has expired,
Contact HP Support for recovery options.
- Purchase Office separately from Microsoft or other merchant.
Documentation / Website / How-to Instructions
Calls / links to:
To see help options: Scroll down to the middle of the page and select product
Need more help? Scroll down on the web page to find out how to contact Microsoft.
Purchase / Repair Options and Life without Office
Open the Website > Select categories on the left to narrow the focus
Includes instructions to “completely remove office” from the computer
Life is possible without Office
HP Device Home Page - References and Resources – Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
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