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Hidrocalida
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Solved!

Unable to install HP 3D DriveGuard Software

HP Recommended
HP Pavilion x360 Conv
Microsoft Windows 10 (64-bit)

I am told I need to install HP 3D DriveGuard Software (HP ProtectSmart Hard Drive Protection) However, when I have tried to install it, I always get a message that reads "Failed Installation".

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banhien
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@Hidrocalida

 

I don't know what is your HP Pavilion x360 Conv. Does it have sensor to support 3D Drive Guard ? Please try to download and install:

 

    https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85435.exe

 

Regards,

BH
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banhien
Level 19
Level 19
92,746 92,624 11,993 25,562
Message 2 of 3
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HP Recommended

@Hidrocalida

 

I don't know what is your HP Pavilion x360 Conv. Does it have sensor to support 3D Drive Guard ? Please try to download and install:

 

    https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85435.exe

 

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



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Hidrocalida
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Thank you for your timely reponse; I installed this https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85435.exe but it did not work.

 

After trying it again, my issue was resolved.

 

 

 

 

 

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