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‎08-30-2018 06:54 PM

HP Recommended
Product: HP Pavilion x360 Conv
Operating System: Microsoft Windows 10 (64-bit)

I am told I need to install HP 3D DriveGuard Software (HP ProtectSmart Hard Drive Protection) However, when I have tried to install it, I always get a message that reads "Failed Installation".

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-30-2018 07:07 PM

HP Recommended

@Hidrocalida

 

I don't know what is your HP Pavilion x360 Conv. Does it have sensor to support 3D Drive Guard ? Please try to download and install:

 

    https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85435.exe

 

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎08-30-2018 07:07 PM

HP Recommended

@Hidrocalida

 

I don't know what is your HP Pavilion x360 Conv. Does it have sensor to support 3D Drive Guard ? Please try to download and install:

 

    https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85435.exe

 

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎09-01-2018 06:43 PM - edited ‎09-04-2018 06:25 PM

HP Recommended

Thank you for your timely reponse; I installed this https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85435.exe but it did not work.

 

After trying it again, my issue was resolved.

 

 

 

 

 

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