Update missing software

[Jansplaypals]

Said I am missing HPSU-0004.  How do I install it?

[Deep_World]

Hi @Jansplaypals,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

To make sure we give you the correct steps, could you please share a bit more information?

• Your HP device model (laptop or desktop)
• Your Windows version (Windows 10 or Windows 11)
• Where you’re seeing the message about HPSU-0004 (HP Support Assistant, Windows Update, a pop-up message, etc.)

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[Jansplaypals]

It is a desktop

Windows 10

Where you’re seeing the message about HPSU-0004 (HP Support Assistant, Windows Update, a pop-up message, etc. It is a pop-up I get at least once a month

[Jansplaypals]

• Your HP device model (laptop or desktop) - desktop
• Your Windows version (Windows 10 or Windows 11) - windows 10
• Where you’re seeing the message about HPSU-0004 (HP Support Assistant, Windows Update, a pop-up message, etc. - It just pops up once a month.

[Deep_World]

Hi 

Thanks for your response. 

The HPSU-0004 code typically indicates that HP Support Assistant has detected a missing or pending software update. To solve this, please try the following troubleshooting steps:

1. Update HP Support Assistant (HPSA)

Open HP Support Assistant.

Go to My devices > Updates > Check for updates and messages.

Install any pending updates for HPSA itself or system drivers.

2. Run Windows Update

Press Windows Key + I > Update & Security > Windows Update.

Check for updates and install any that are available.

3. Repair HP Support Assistant

Press Windows Key + R, type appwiz.cpl, and press Enter.

Locate HP Support Assistant, select it, and click Repair or Change > Repair if available.

4. Clear HPSA Cache

Navigate to C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\ and delete the HPSF folder (after closing HPSA).

Restart your computer and open HP Support Assistant again.

5. Reinstall HP Support Assistant (if needed)

If the pop-up persists, uninstall HPSA via Apps & Features, then download the latest version from HP Support Assistant Download.

Following these steps usually resolves recurring HPSU-0004 messages

Regards

Deep_World