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Frasers1745
New member
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Message 1 of 2
212
Flag Post

Updating support assistant

HP Recommended
DESKTOP-893P3FL
Microsoft Windows 10 (64-bit)

Can't update hp Support Assistant to the lastest version 

1 REPLY 1
Xavier-M
Level 4
Level 4
69 68 6 24
Message 2 of 2
Flag Post
HP Recommended

Hi @Frasers1745 Please follow the steps below as we released a new version to fix this issue:

 

1. Right-Click on your Windows Stat Menu and click Apps & Features

2. Scroll down until you find HP Support Assistant

3. Click on Uninstall 

4. A dialog will appear for "Keep Preferences", Click No

5. Close any browser window that may open up.

Note: If you don’t currently have HPSA installed and are seeing that message "A newer version of HPSA is installed" Please proceed with Step #6 below:

6. Go to our HPSA page: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

7. Before you click on download HPSA button, press Ctrl+R button on your keyboard to clear any browser cache. Then click on the download button

8. Once downloaded, open the file and continue clicking Next button and let the installation finish. Once installed successfully, you should see a prompt "HP Support Assistant has been installed successfully"

9. Click on your start menu and type: HP Support Assistant or HPSA icon on Desktop and open the app and it should open normally as before.

 

Thank you for the patience as we worked through this issue and sincerely apologize to everyone's inconvenience.

 

-HPSA PM 

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