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‎04-11-2022 01:16 PM

HP Recommended
Product: HP Desktop - M01-F0016
Operating System: Microsoft Windows 11

Want to video conference via Zoom. Have 3 different model plug and play webcams. When connected by USB cable computer does not recognize them. Manufacturer of 2 of them could not help. Unable to contact other company.

 

Thanks,

 

Jordan

Category:
1 REPLY 1

‎04-12-2022 09:09 AM

HP Recommended

I was unable to find any windows 11 drivers for M01-F0016

Was this system blessed by Microsoft for windows 11?

 

Make sure you are running the latest BIOS and drivers.   There are two bios listed below but only one is correct.

 

https://support.hp.com/us-en/drivers/selfservice/hp-desktop-pc-m01-f0000a/38096274/model/31128015

 

run the app msinfo32.exe from the Windows search bar and look for your current bios and see if you can match the ROM family SSID to one of the ones listed above.

If you bios is older then look for any newer drivers (not just the newer bios) and download and install them in addition to the newer bios.

 

Even if win11 was not recommended by Micro$oft for your system, Zoom should have worked assuming the cameras were qualified for Zoom

 

With the system up and running and the device manager on the display, plug a camera into a USB port.  Did you hear a beep?  Did the device manager show something new?

 

Look for yellow bang "!" or a red triangle indicating a problem and post back here about the problem.  

Enter "camera" into the win11 search bar and see if the built in microsoft app can see through your camera.

 

Lemme know

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