• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-26-2018 09:49 PM

HP Recommended
Product: HP Elite Presenter Mouse
Operating System: Microsoft Windows 10 (64-bit)

I purchased a HP Elite Presenter Mouse few days ago, but the virtual laser function does not work. I figured out that the issue is with the driver/software. I'm quite sure about this because I tested this for 3 different Windows devices.

 

There are 3 versions currently uploaded and I tested all of them. Only the first software makes the virtual laser work. (But other functions do not work in some softwares.) The latest software makes other functions work well with extra programs other than Powerpoint or Acrobat, but then the laser does not work. (It just works as the usual cursor.)

 

Please let the developer know this issue as soon as possible because this function is critical to this product. I'm sure they can reproduce the issue with any computer because I'm currently using a HP laptop.

12 people had the same question
1 REPLY 1

‎08-07-2019 04:26 AM

HP Recommended

Hi,

 

i had the same problem. When I paired the presenter/mouse with the PC and set the HP device in "presenter-mode", only a mouse arrow was visible, when I pressed the laserpointer button.

 

After I installed the driver from https://support.hp.com/de-de/drivers/selfservice/closure/hp-elite-presenter-mouse/17872645?ssfFlag=t..., everything was working fine for me.

 

Kind Regards,

Andreas

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.