What exactly is "HP One Agent" and how do I stop Windows from reconfiguring it daily?

[JBRATI]

Same thing for me.

[Ortho_Fan]

Hi BV92:

Yes.  I discovered that yesterday.  I called up Task Scheduler, just to check, and sure enough, HPOneAgentRepairTask had been set to activate, so I "re-deactivated" it.  I also re-checked to see if the start up activation had been reset for the application in Windows Task Manager, but it was still set to disabled.  When I booted up this morning, I noticed that there was no reference to HP One Agent's "reconfiguration" in the Windows Reliability Graph, so at least that's stopping it.

There have been a few posts concerning what HP One Agent does.  Some think it's some type of spyware associated with AI, or some type of monitoring application such as this one: https://www.dynatrace.com/platform/oneagent/  I don't know enough about this technology to even speculate.  I know that "oneagent" applications are available for other platforms, including Apple IPads -- https://apps.apple.com/us/app/oneagent/id1126324278

In any event, I think it's high time HP released some information about this.

OrthoFan

OrthoFan

[Javier54]

Me paso lo mismo y actué como había hecho anteriormente.

Creo que este tipo de actualizaciones no deberían ir dentro de la actualización de un driver.

El que quiera puede hacer lo que explique anteriormente 

[gator2013]

So, HP Strikes Again.  With HP One Agent and all its tentacles onboard making restore points I decided to disable the restore point feature.  I have Restore Point  enabled as an additional safeguard but rarely ever use it because I make a full image backup every other day to an external HD.  My OS is on an SSD and still have lots of extra space but I didn't want all these restore points going to my SSD so I turned the Restore Feature off figuring I could at least stop it from making restore points.

Guess What?  Upon full Restart the system generates a critical error because HP One Agent cannot create a Restore Point. I have tried this several times and can replicate the scenario every time.

Just Great!  HP is the only brand of Desktop PC I have ever owned and that goes back to the early days of Windows but moving forward, I will very likely be trying another brand.  In the past, whenever I got a new HP Desktop I would completely remove anything HP that I could and make sure everything was stable before I really started using it but for some reason I didn't with this one.  I have had my current Desktop for about 2 years and never had any issues until now.  Thanks, But No Thanks HP.  You have lost a customer when it comes to my next PC.

[JBRATI]

I share you opinion. What I find the most surprising is there is no answer from HP.

[dbookbinder]

Apparently HP rewrites the scheduled task whenever there's an update. I tried having it run less frequently, but it changed back to every twelve hours after a couple of days. Because I create restore points daily anyway (but set the amount of reserved space to a relatively small amount), I don't get the extra restore points from HP.

I wonder if the Show/Hide Windows Update troubleshooter could block the HP updates? It's now hard to find, but if the update is sitting in the queue, it should be possible to block it. That file is still available here: wushowhide.diagcab 

[BV92]

Hello everyone,

The observation is that indeed during an update of 'HP One Agent' via Windows Update, the scheduled task 'HPOneAgentRepairTask' is overwritten by a new one and reset to the active state.
What I had already indicated (in a other way) in my post of 02-09-2024 04:04 AM

The conditions for triggering this task are as follows:
- When opening the user session
- Once after the update followed by a restart every 12 hours indefinitely.

Hence the alarms in the Windows reliability graph, the creation of numerous restore points
and perhaps other more profound modifications not yet identified.

For information:
As for the accumulation of restore points, there are different ways to delete them:

- From Windows settings: System / About / System protection / Configure button / Option: delete all restore points, click on "Delete"

- With the command prompt (as administrator): vssadmin delete shadows /all

- With CCleaner software (the free version is sufficient): In the Tools/System Restore menu, select the restore point(s), then click on “Delete”.

For the moment we can only apply the few solutions already mentioned to minimize the harmful effects of this "HP One Agent and wait for action from HP.
Or ... if someone has a great idea by then. For my part, I have no other idea to offer.

Note 1: Does this issue also exist on HP PCs running Windows 11 or is it only present on PCs running Windows 10 ?
I ask the question because today I was able to check it on an HP Intel Core I5 laptop PC running Windows 11 Home 64-bit 23H2 Build 22631.3007 and this issue does not exist.
There is no HP One Agent software installed, although in Windows Update history I noted in driver updates the update of the "HP Inc-SoftwareComponent component - 164.3626.0     02/09/2024"     and which should correspond to "HP One Agent".
Strange, no ?

Note 2: Is HP aware of this issue ?

BV92.

[dbookbinder]

I'm running Windows 11 Pro on an HP Laptop 17 and HP Agent One appeared on my computer a few days ago, apparently at the same time Windows updated itself. 

Although it's a large download (nearly 1GB), he HP One Agent service seems to have a small footprint, only a few megabytes of memory and running at below-normal priority. Are we sure it's not doing something HP regards as beneficial? The sense I get on this thread is that it must be nefarious in some way, but nobody seems to really know what it actually does.

As for restore points, if you want to limit the space used for them, I think the most efficient way to do that is just to move the slider in the System Protection restore point configuration to a small value, such as 2%. Then Windows will delete older restore points as the space fills up, but  at least you'll still have one or more available if needed to recover Windows.

[JBRATI]

I have an HP PC and an HP printer, Windows 11 and HP One Agent.

HP One agent does not run any more after using autoruns in admin mode and deleting all HP One Agent entries and 

HP support , HP Support Framework HP network HP support assistant too. Then rebooting.

I have submitted HPOA to Microsoft security (no answer yet).

[Javier54]

Todas las actualizaciones de ese driver son las que llevan el programa, componente HP Inc-SoftwareComponent, por lo que las que llevan este programa. Míralo en driverstore