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‎01-03-2026 02:12 AM

HP Recommended

When i securecopy i got a message 0x81000019.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-12-2026 12:09 PM

HP Recommended

Hi @ROLBA,

 

I understand your HP Desktop M01-F0xxx is showing error 0x81000019 when trying to use Secure Copy. Let’s go through a few steps to check what could be causing this.

 

Restart the computer and printer/scanner

Turn off the printer or multifunction device.

Restart your HP Desktop and then power the printer back on.

Sometimes a fresh start clears temporary errors.

Check HP Smart or scanning software

Ensure you are using the latest version of HP Smart or the HP scanning utility.

Open the software and check for updates under Help → Check for Updates.

Verify security/copy settings

Error 0x81000019 often occurs when Secure Copy settings are mismatched, e.g., a PIN or password is required but missing.

Open the scanner/printer control panel and confirm that Secure Copy is enabled and that you’ve entered the correct PIN/password if prompted.

Update printer firmware

Connect your printer to HP Smart or the HP website and check for firmware updates.

Updating firmware often fixes Secure Copy errors and communication issues.

Check network connection

If the printer is connected over Wi-Fi, ensure the connection is stable.

For critical functions like Secure Copy, a wired connection (USB or Ethernet) may reduce errors.

Test with a different user account or software

Log in to Windows with another account and try Secure Copy.

If it works, the issue may be with your Windows user profile permissions.

Reset printer network settings (if still failing)

On the printer, reset network settings (check your model’s manual for the combination).

Reconnect to your PC and try Secure Copy again.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-06-2026 01:22 AM

HP Recommended

Hi @ROLBA,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎01-12-2026 03:27 AM

HP Recommended

HP DESKTOP M01-F0xxx

Was this reply helpful? Yes No

‎01-12-2026 12:09 PM

HP Recommended

Hi @ROLBA,

 

I understand your HP Desktop M01-F0xxx is showing error 0x81000019 when trying to use Secure Copy. Let’s go through a few steps to check what could be causing this.

 

Restart the computer and printer/scanner

Turn off the printer or multifunction device.

Restart your HP Desktop and then power the printer back on.

Sometimes a fresh start clears temporary errors.

Check HP Smart or scanning software

Ensure you are using the latest version of HP Smart or the HP scanning utility.

Open the software and check for updates under Help → Check for Updates.

Verify security/copy settings

Error 0x81000019 often occurs when Secure Copy settings are mismatched, e.g., a PIN or password is required but missing.

Open the scanner/printer control panel and confirm that Secure Copy is enabled and that you’ve entered the correct PIN/password if prompted.

Update printer firmware

Connect your printer to HP Smart or the HP website and check for firmware updates.

Updating firmware often fixes Secure Copy errors and communication issues.

Check network connection

If the printer is connected over Wi-Fi, ensure the connection is stable.

For critical functions like Secure Copy, a wired connection (USB or Ethernet) may reduce errors.

Test with a different user account or software

Log in to Windows with another account and try Secure Copy.

If it works, the issue may be with your Windows user profile permissions.

Reset printer network settings (if still failing)

On the printer, reset network settings (check your model’s manual for the combination).

Reconnect to your PC and try Secure Copy again.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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