Why are the wrong drivers provided for my product??

[JonnyTanker]

Hello,

I am trying to download drivers for my HP Pavilion 23-g017c All-In-One and see that HP offers the wrong drivers for this product.. All the drivers listed on the download page are for Intel Systems, and mine is an AMD system.. It shows all of the proper AMD components on the "specifications" page, but only offer Intel drivers.. Anybody know what is going on with this issue?? Please help...

[Paul_Tikkanen · Accepted solution]

Hi:

I don't work for or represent HP, so I can't answer as to why they have the Intel drivers listed, but you should be able to use the W7 x64 drivers listed for the audio, network adapters, and card reader.

For the chipset and usb, download and install the AMD Chipset drivers from the link below and restart the PC.  You want the first file listed on the webpage.

http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064

For the graphics, download and install the first driver on the list and restart the PC.

http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2064

That should be all you need, but if you are missing any other drivers, please let me know and I will see what else I can do to help.

If you want to bring this matter to HP's attention, you can e-mail the executive team at the link below.

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

[JonnyTanker]

Thank You so much Paul_Tikkanen... I was going nuts trying to figure what the hell was going on.. The links that you so kindly provided worked great. Thank You again..

[Paul_Tikkanen]

You're very welcome.