cancel
Showing results for 
Search instead for 
Did you mean: 
JonnyTanker
New member
2 1 0 0
Message 1 of 4
389
Flag Post

Solved!

Why are the wrong drivers provided for my product??

HP Recommended
HP Pavilion 23-g017c All-in-On
Microsoft Windows 7 (64-bit)

Hello,

I am trying to download drivers for my HP Pavilion 23-g017c All-In-One and see that HP offers the wrong drivers for this product.. All the drivers listed on the download page are for Intel Systems, and mine is an AMD system.. It shows all of the proper AMD components on the "specifications" page, but only offer Intel drivers.. Anybody know what is going on with this issue?? Please help...

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
132,361 122,538 20,149 30,904
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

I don't work for or represent HP, so I can't answer as to why they have the Intel drivers listed, but you should be able to use the W7 x64 drivers listed for the audio, network adapters, and card reader.

 

For the chipset and usb, download and install the AMD Chipset drivers from the link below and restart the PC.  You want the first file listed on the webpage.

 

http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064

 

For the graphics, download and install the first driver on the list and restart the PC.

 

http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2064

 

That should be all you need, but if you are missing any other drivers, please let me know and I will see what else I can do to help.

 

If you want to bring this matter to HP's attention, you can e-mail the executive team at the link below.

 

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

 

 

View solution in original post

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
132,361 122,538 20,149 30,904
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

I don't work for or represent HP, so I can't answer as to why they have the Intel drivers listed, but you should be able to use the W7 x64 drivers listed for the audio, network adapters, and card reader.

 

For the chipset and usb, download and install the AMD Chipset drivers from the link below and restart the PC.  You want the first file listed on the webpage.

 

http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064

 

For the graphics, download and install the first driver on the list and restart the PC.

 

http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2064

 

That should be all you need, but if you are missing any other drivers, please let me know and I will see what else I can do to help.

 

If you want to bring this matter to HP's attention, you can e-mail the executive team at the link below.

 

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

 

 

View solution in original post

JonnyTanker
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank You so much 

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,361 122,538 20,149 30,904
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation