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‎03-14-2022 01:47 PM

HP Recommended

Why do some of my pdf, doc, jpeg & ppt files have an "X" on them & won't allow me to open them?

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2 REPLIES 2

‎03-14-2022 02:49 PM

HP Recommended

hi

picture  ?

 

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‎03-14-2022 04:02 PM

HP Recommended

Hello, and Welcome to the HP Support Community!

 

By any chance, do you have a "One Drive" cloud account set up with MicroSoft?   It could be a sync error:

 

How do I fix red X in OneDrive?
 
 
 
WyreNut_3-1647295267215.png

 

 
Steps to fix the red X mark on folders in Windows 10
  1. Click the OneDrive button in the bottom-right corner.
  2. Select the More option.
  3. Click on Settings.
  4. Select the Account tab.
  5. Click the Unlink this PC option.
  6. Click on the Unlink account button.
  7. Write your email account for your OneDrive account in the wizard.

HTH,

 

WyreNut

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Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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