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HP Recommended
HP ENVY Desktop PC TE02-0000i (3Y3Q8AV)
Microsoft Windows 11

I have the exact same problem as this user here:

https://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/Windows-11-installer-Intel-RST-d...

 

I have tried multiple times to "Load Drivers"

 

I have selected the drivers from this site and from any I could find. None of them work. Nothing installs. It just skips back to searching for drives.

 

It is supposed to have a green loading bar (like this screenshot) when it is successful. This never happens for me.Screenshot 2025-07-03 at 3.23.38 PM.png

 

I have tried entering in my product number to the cloud recovery as suggested in the other post. The tool reads " The product iD does not match or is invalid."

 

Please help I need to do a clean install of windows...

1 REPLY 1
HP Recommended

What product number are you trying to enter for the Cloud recovery tool?

 

The 3Y3Q8AV#ABA product number won't work because that is for the general model series which consists of several different individual product numbers as shown at the link below:

 

HP PartSurfer

 

You have to enter the product number of your specific model PC.

 

See if the drivers that I zipped up and attached below work for you:

 

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the Windows installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

 

 

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