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‎02-22-2025 04:57 AM

HP Recommended

I bought an HP professor 1 wireless mouse, Then i opened hp accessory center, It didn't show my mouse. And i can't customize my mouse. What should i do?

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2 REPLIES 2

‎02-27-2025 03:32 AM

HP Recommended

Hi @Victor_Waker 

 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

 

Use the instructions in the link below to Set up the HP Bluetooth Travel Mouse, and then use the HP Accessory Center (HPAC) app to adjust the mouse settings and configure the buttons.

 

HP PCs - Setting up the HP Bluetooth Travel Mouse (Windows 11, 10) | HP® Support

 

 

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Take care, and have an amazing day!

 

Regards, 

Hawks_Eye


 

I'm an HP Employee.


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‎02-28-2025 09:01 AM - edited ‎03-05-2025 08:41 AM

HP Recommended

It sounds like your HP Professor 1 wireless mouse isn't being detected by the HP Accessory Center. Here are a few steps to try:

  1. Check Connection – Make sure your mouse is properly connected via Bluetooth or the USB receiver. Try re-pairing it.
  2. Update Drivers – Go to the HP website and download the latest drivers for your mouse model.
  3. Restart HP Accessory Center – Close and reopen the app, or reinstall it to ensure it's up to date.
  4. Try a Different USB Port – If you're using a USB receiver, plug it into another port.
  5. Check Compatibility – Ensure that your mouse is supported by the HP Accessory Center.
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