-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Software and How To Questions
- hotkey not working

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
1 REPLY 1
06-02-2025 01:22 PM
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
If your HP hotkeys (like brightness, volume, or function keys) aren’t working, here are some steps to fix them:
Restart HP Hotkey Service
- Press Win + R, type services.msc, and hit Enter.
- Find HP Hotkey UWP Service, right-click it, and select Properties.
- Set Startup Type to Automatic, then click Start.
Reinstall HP Hotkey Support Software
- Download the latest HP Hotkey Support driver from HP’s official site.
- Install it and restart your laptop.
Update Keyboard Drivers
- Open Device Manager (Win + X → **Device Manager`).
- Expand Keyboards, right-click your keyboard, and select Update driver → Search automatically.
Check BIOS Settings
- Restart your laptop and press F10 to enter BIOS setup.
- Look for Action Keys Mode and ensure it’s Enabled.
Run Windows Troubleshooter
- Go to Settings → System → Troubleshoot → Keyboard Troubleshooter.
- Follow the on-screen instructions to detect and fix issues.
Try these steps and let me know if you need further assistance! 🚀
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Take care, and have an amazing day!
Regards,
Hawks_Eye
I am an HP Employee.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks!
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks!
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.