how to remove a desktop from HP support assistant?

[mrmojo121]

Pavilion 690-0024

[Dragon-Fur · Accepted solution]

@mrmojo121 

Welcome to the HP Community.

Options

Remove the printer from HP Support Assistant

Remove the printer from your HP Dashboard

Uninstall / Reinstall HPSA

Places to check / remove unwanted devices

NOTES 

• Solution does not include removing printer software or printer software "bits"
• HP+ only:  The device might remain added to HP+ in spite of no you longer having that device.  Solution: Ignore the old / unwanted entry.

Depending on the type of HP Support Assistant you have installed,

Try / Consider

Remove Device from "software" version of HPSA (installed in Programs and Features)

Open HP Support Assistant

If you have not done so, sign into HPSA

Click on your Account icon (people icon with your name under the icon)

Peruse the list

Click "Edit this device" > Click "Remove this Device" >> Save

HP Support Assistant Application (Version 9.6.x and beyond)

Open HP Support Assistant

If you have not done so, Sign into the application

In the upper right corner, Click on your Account name icon

Open View Profile

Peruse the list.

Click the X in Blue Circle in the last column of the device information

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Remove Device from HP Account Dashboard

If the printer is still present / listed in your HP Account Dashboard, you can remove the entry.

Open the main HP Account website,

 HP Account - Login / Dashboard

Click and sign into your HP Account,

Click on your account name (upper right)

Switch to your Dashboard

Tab / Section My Devices

Device(s) listed in rows

Click the X in Blue Circle in the last column of the device information

HP_Account_Dashboard_3

Generally, that will "do it" (be enough).

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Download, Save, Install the latest supported HP version of the HP Support Assistant

Website / Information / Video / White Paper / Download

HP Support Assistant

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[mrmojo121]

So the situation is. I bought an hp omen and since returned it. So the omen was showing on my hp assistant along with my Pavillion.

I tried to remove the omen, but when clicking on the pencil icon, there is no option to delete, just save and cancel?

I have hp assistant version 9.9.58.0

Thanks.

[mrmojo121]

ok thanks for the help, I got it....

[Dragon-Fur]

@mrmojo121 

You are welcome.

HP Support Assistant can be removed / reinstalled.

The version you mention is the "Application" type of the HP Support Assistant.

Scroll down and start at section Uninstall HPSA Application >> Apps

Uninstall the HPSA

Select and uninstall the HPSA type you have installed on your computer...

Uninstall HP Support Assistant Software 

FIRST > Uninstall the HP Support Assistant

Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant

Important:  When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.

NOTE:  If software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

Next,

 Uninstall HP Support Solutions Framework software from Programs and Features

Search or scroll down and find HP Support Solutions / Framework

Select (Click) and Uninstall the software

NOTE: 

When installed as part of HP Support Assistant software, HP Support Solutions Framework is a subset of HPSA.   For this reason, HPSA must be uninstalled before the Solutions Framework can be removed.

Restart the computer and log in. 

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Uninstall HPSA Application >> Apps

FIRST > Uninstall the HP Support Assistant Application

Settings > Apps > Apps and Features 

Search or scroll down and find HP Support Assistant

Left-Click on the item (HP Support Assistant) > Uninstall

NEXT > OPTIONAL >> Uninstall HP Support Solutions Framework software from Programs and Features

     NOTE: 

     Search or scroll down and find HP Support Solutions / Framework

     If you find a listing for the Solutions software, then

     If you wish to do so, HP Support Solutions can be uninstalled, too.

     If removed, and wanted again later, HP Support Solutions can be reinstalled at Product Home

     Select to use “Auto-Detect” to install HP Support Solutions

Left-Click on the application (HP Support Assistant) > Uninstall

Restart the computer and log in.

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Final Check – Software / Application is Removed

After the software is uninstalled (and the computer is Restarted), check to ensure the software is actually “gone”.

Settings > Apps > Apps & features

OR

Control Panel > icon view > Programs and Features 

If the software / application is found > Click to uninstall 

Restart the computer and log in.

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Download, Save, Install the latest supported HP version of the HP Support Assistant

Website / Information / Video / White Paper / Download

HP Support Assistant

READ >> Partial excerpt from the Website:

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

Technical white paper - HP Support Assistant 9.0

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Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"