• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion Desktop
Microsoft Windows 10 (64-bit)

 12 days after my Hp warrantee ended,  Hp sent updates on 12-18-2019, I came back from the bathroom and these updates erased all short cuts from desktop, erased all shortcuts from task browser, and changed desktop file from  e to d, (D) is my dvd rom..  Now I can't load anything onto desktop or the task browser... Every time I try to make a new file or load any thing to the  desktop I get a message " please insert a disc into the dvd rw drive (D)" my hp support assistant doesn't work any more, now that the warranty done, also lost all my email bookmarks hundreds of them.. This is the worst Christmas ever, I bought this computer last year at this time, its barley a year old... Please tell me how to undo what the Hp's  7 updates did..   How to undo them and get my system back...  Thanks for your help in advance..   Tbone

3 REPLIES 3
HP Recommended

Hello, do you know what is this updates?? 

You can check if you have a restore point to restore your PC to a previous state: 

https://www.lifewire.com/how-to-use-system-restore-in-windows-2626131

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

HP Recommended

there were no restore points , So I hit the recovery setting, and saved my files, but the problems are still there...  Cant load any shortcuts to desktop or task browser...  Found all my files, but cant load shortcuts and my desktop is somehow connected to my dvd (D)… 

HP Recommended

Maybe useless, do you know if you have install this updates on HP Support Assistant or Windows Update?? 

If HP Support Assistant, please see on this util what updates you have installed, and if you can to restore your previous drivers. 

 

If Windows Update you can see this for uninstall: 

https://www.windowscentral.com/how-uninstall-and-reinstall-updates-windows-10

https://www.howtogeek.com/235474/how-to-roll-back-builds-and-uninstall-updates-on-windows-10/

 

If it doesn't works, you can enter "cmd" in your Windows search bar, and right clic in "command prompt" for execute in administrator. Enter this command and tell me result: 

sfc /scannow

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.