keyboard driver missing

[EveCal_0624]

My HP Victus Laptop's keyboard driver is missing or corrupt and has been disabled. How and where can I obtain and re-install it? I am currently using an external USB keyboard temporarily but would like to have my laptop's keyboard fixed.

[Deep_World · Accepted solution]

Hi @EveCal_0624,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Are you seeing any error messages in Device Manager related to the keyboard driver?
• Which version of Windows are you currently running (Windows 10 or Windows 11)?

In the meantime, here are a few troubleshooting steps you can try:

1. Check Device Manager
   • Press Windows + X and select Device Manager.
   • Expand Keyboards and see if your internal keyboard is listed. If it shows a yellow warning icon, right-click and choose Update driver.
2. Run Windows Update
   • Go to Settings > Update & Security > Windows Update and check for updates. Sometimes Windows automatically reinstalls missing drivers.
3. Download Drivers from HP Support
   • Visit the official https://support.hp.com/in-en/drivers  and enter your laptop’s model (HP Victus).
   • Navigate to the Drivers & Software section, select your Windows version, and download the latest keyboard or chipset drivers.
4. Use HP Support Assistant
   • If installed, open HP Support Assistant and run a scan. It can automatically detect missing or outdated drivers and reinstall them.
5. Perform a Hard Reset

• Shut down your laptop, disconnect the power adapter, and hold the power button for about 15 seconds.
• Reconnect and restart to see if the keyboard is detected again.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World