not working touchpad

[somnathn]

my laptop touchpad not working please help me.

[zoey7886]

@somnathn, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding the TouchPad on HP Notebooks! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your touchpad is not working, there are several steps you can follow to resolve the issue:

Toggle TouchPad On/Off:

• Double tap the upper left corner of the TouchPad to turn it off, then repeat to turn it back on.

Perform a Hard Reset:

• Turn off the notebook.
• Remove the notebook from any docking station and disconnect all external devices.
• Unplug the AC adapter and remove the battery.
• Press and hold the power button for 15 seconds to drain any residual charge.
• Reinsert the battery, plug in the AC adapter, and turn on the notebook.
• Select "Start Windows Normally" if prompted.

Update Drivers:

• Go to support.hp.com and click on "Software and Drivers."
• Enter your model number to find your product.
• Choose your operating system and click on "Driver - Keyboard, Mouse, and Input Devices."
• Download and install the latest TouchPad driver.

Check for Windows Updates:

• Open settings through the search bar.
• Click on "Update & Security" and then "Check for updates."
• Install any available updates and restart your notebook.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,