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olebloodnguts
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pc randomly freezes or hangs

HP Recommended
hp slimline desktop pc 260-a010z
Microsoft Windows 10 (64-bit)

Last few weeks pc freezes or hangs every few minutes.  Gets worse each day. Does not respond to mouse nor keyboard.

Checked all diagnostics & troubleshooting online.  Message from all is: no issues found.  Not true.  Many problems since windows last update in March.  I have a hunch its graphic drivers, bios, or something left undone after that update.

 

Windows 10 v 1709, Browsers IE11 & Edge,  BIOS AMI F.17 (10/6/2016).  Just read this in system info:

win 10 version 10.0.16299 build 6299.    Should that not read build 1709?

Am desperate for help..this is driving me nuts!!!

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A4Apollo
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Hey there! @olebloodnguts, Thanks for stopping by the HP Support Forums!

 

I understand when you boot into your PC the PC freezes completely.

 

Don't worry I'll try to help you out.

 

Did you make any hardware or software changes on your PC?

 

Please provide the product number of your PC to assist you better.

 

As you mentioned when you boot into your PC the PC keeps freezing and the keyboard, mouse stops responding.

 

Update the BIOS on your PC and check if it helps.

 

Update the BIOS using this link: https://hp.care/2Kibqvs

 

Try the steps recommended below to restore BIOS to default.

 

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.
 

 

Also, I would suggest you enable Fast Start-Up on the system and check if it helps. To do this, follow the steps below.
1. Open Control Panel and go to Power Options.
2. Click/tap on the Choose what the power buttons do link on the left side.
3. Click/tap on the Change settings that are currently unavailable link at the top.
4. If prompted by UAC, then click/tap on Yes. 
5. Ensure that Turn on Fast Startup is checked.
6. Restart the computer.

 

You can also try updating the drivers on your PC using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

If the issue still persists after trying out the steps try the steps recommended below.

 

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

 

Refer this article to further troubleshoot lock up or freezing issues with PC.

 

If the issue still persists try running a system diagnostics test on your PC and check if the hardware on your PC is functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know how it goes!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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