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- Re: HP Spectre x360 not powering up

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05-03-2020 02:47 PM - edited 05-03-2020 02:53 PM
Seems to be a well known issue... However not sure if the motherboard of this one is in fact burnt too.
Regardless, my laptop wouldn't power up although I do see the power light blinking.
Edit: I tried powering it down so to be able to hard reset it... However now the power button wouldn't light up again. It's just out.
Any help appreciated.
Thank you,
Breindy
05-11-2020 05:10 AM
Welcome to HP Community
I have gone through your Post and I understand your concerns
This seems to be an issue with the Motherboard
I suggest you contact HP Support for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
05-24-2020 09:05 PM
Thank you @KrazyToad.
For what you said:
5) Select the chat or get phone number options based on your preferences.
Is it just me or do I not see that option at all? They simply allow me to either chat with a virtual agent, which doesn't seem to go any further than a computer bot; or select a service center.
Thank you for your help,
Brenda