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LongHairedSfFan
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Solved!

stuck cd

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HP Pavilion Desktop 595-p0074
Microsoft Windows 10 (64-bit)

A DVD fell off the drive into the computer.  How do I remove the DVD?  (It's a DVD for an HP Printer MFP127fw)

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wb2001
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@LongHairedSfFan,

There are 2 different methods. Both require you unplug the power cord. There is a tiny hole on the facing of the drive cover.  Thin paperclip is inserted in the eject hole and the drive door unlocks. You pull tray out.

1) lay unit on side, and unlock door, shake the dvd onto the tray as you pull it out.

2) Use Service manual, remove drive, open with eject button. Shake it out.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

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wb2001
Level 15
Level 15
12,842 12,635 1,773 5,013
Message 2 of 4
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HP Recommended

@LongHairedSfFan,

There are 2 different methods. Both require you unplug the power cord. There is a tiny hole on the facing of the drive cover.  Thin paperclip is inserted in the eject hole and the drive door unlocks. You pull tray out.

1) lay unit on side, and unlock door, shake the dvd onto the tray as you pull it out.

2) Use Service manual, remove drive, open with eject button. Shake it out.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

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LongHairedSfFan
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Was able to use the first suggestion to remove the dvd in question. 

 

How do i avoid this happening in the future?

 

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wb2001
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12,842 12,635 1,773 5,013
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@LongHairedSfFan,

There are tabs that engage the disc, it will "click" when snapped into place.

Thank you for telling me 😀😁

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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