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2343mmseptember
Level 2
16 8 1 2
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system recovery

HP Recommended
hp envy
Microsoft Windows 10 (64-bit)

I had to do a recovery using my dvd recovery disc.  all went well but is still stuck on hp software is being initialized.  How long does that take

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Grzwacz
Level 12
Level 12
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HP Recommended

Greetings,

Welcome back to the forum.

I am not a HP employee.

 

The HP factory recovery process using DVD media can take many hours, it is slowww!

 

You could install Windows 10 clean by getting W10 installation media at this (Link).

 

You must have had a problem if you are doing a factory recovery. The recovery hang you are now seeing could be caused by a bad HDD or some other hardware problem.

 

Run Boot time HP Diagnostics (Link) to check all hardware.

 

Regards

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2343mmseptember
Author
Level 2
16 8 1 2
Message 3 of 4
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HP Recommended

I had to unplug the ssd drive from the motherboard.  The first install did not find my total tb on drive c .  I had to delete all the partitions.  Use the floppy's to reinstall windows.  Finally after a long wait it did the setup and find the total tb of my drive.  

 

A long effort but I got it done.  

 

Thanks for the reply.

Grzwacz
Level 12
Level 12
6,774 6,758 637 1,524
Message 4 of 4
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HP Recommended

Hi,

 

Cool!

 

You're very welcome.

 

Regards

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