• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-03-2017 04:57 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Capture.PNG

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-03-2017 07:05 AM

HP Recommended

When you say your webcam isnt working do you have the correct drivers and software for your webcam? You havent stated your model number. The attachment that you uploaded dont show up...

 

More information required...

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎02-03-2017 07:05 AM

HP Recommended

When you say your webcam isnt working do you have the correct drivers and software for your webcam? You havent stated your model number. The attachment that you uploaded dont show up...

 

More information required...

Was this reply helpful? Yes No

‎02-03-2017 10:29 PM

HP Recommended

15-r148ne  model

Was this reply helpful? Yes No

‎02-04-2017 02:46 AM

HP Recommended

Please download and install this software and try to use it

 

http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-15-Notebook-PC-series/7234951/model/761...

Was this reply helpful? Yes No

‎02-04-2017 11:32 AM

HP Recommended

not ok 😞

Was this reply helpful? Yes No

‎06-25-2017 09:15 PM

HP Recommended

having the same problem and get the same message when i start youcam.

 

my laptop is a HP dv6-6c10us model

Was this reply helpful? Yes No

‎08-13-2017 08:11 PM

HP Recommended

Did you ever get an answer to this problem that worked or allowed you to use your webcam again. I have tried and tried and installed drivers but no luck.  It does not look like you ever got an answer but I wanted to check since I'm having the exact same problem.  I get that screen you posted . The only difference is I'm have Windows 7 versus I think you have 10.  wharte@msn.com

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.