when I turn laptop on and go to login I press enter and the screen goes blurry and I can't do anythi

[lee108]

When I turn my laptop on and go to login I press enter and the screen goes blurry instead asking for my password. Infant do and it's like the laptop froze

[Echo_Lake]

@lee108
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• What is the operating system?
• Did you make any changes to the settings of your PC prior to the issue?
• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?

Keep me posted for further assistance.