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Locked

‎12-14-2019 01:26 PM

HP Recommended

When I turn my laptop on and go to login I press enter and the screen goes blurry instead asking for my password. Infant do and it's like the laptop froze

1 REPLY 1

‎12-17-2019 01:01 PM

HP Recommended

@lee108
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • What is the operating system?
  • Did you make any changes to the settings of your PC prior to the issue?
  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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