wireless keyboard not work new HP

[gardone8]

Setting up new HP OmniDesk PC.  Can't get wireless/bluetooth keyboard or mouse to work.  Help!

[VikramTheGreat]

Hi @gardone8,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it feels when your brand-new HP OmniDesk PC is ready to go, but the wireless keyboard and mouse just won’t cooperate. Let’s get them working step by step:

1. Check Power and Pairing

• Make sure both keyboard and mouse have fresh batteries or are fully charged.
• Turn them on (look for a small power switch underneath or on the side).

2. Enable Bluetooth on Your PC

• On your OmniDesk PC, go to: Start → Settings → Bluetooth & devices → Turn Bluetooth ON.
• If Bluetooth is missing, install the latest drivers via HP Support Assistant.

3. Pair the Devices

• Press the Connect/Pair button on the keyboard and mouse (usually on the bottom).
• On your PC, click Add device → Bluetooth → Select your keyboard and mouse.

4. Check Wireless Dongle (If Included)

• Some HP wireless keyboards/mice use a USB receiver instead of Bluetooth.
• Plug the receiver into a USB port on the PC.
• Restart the PC and test the devices.

5. Update Drivers

• Open HP Support Assistant or go to Official HP® Support.
• Install any pending Bluetooth or input device updates.

6. Reset Devices (If Needed)

• For Bluetooth models: remove them from Bluetooth & devices, then re-pair.
• For dongle models: unplug the receiver, restart, and plug it back in.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat