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HP Recommended
HP Notebook - 15-bs113dx
Microsoft Windows 10 (32-bit)

Hello,

At very random times my computer will turn off and give me what I like to call "The blue screen of death" with the little frown face :(. (Picture should be included below). It has happened basically once a day or more if I'm on it a lot. Never at the same time and never when I'm doing something specific. I could be writing on google doc at midnight and have it happen, on facebook at dinner and have it happen, or video calling a teacher in the afternoon and have it happen. Sometimes I'll be doing nothing and Ill go to the bathroom and when I come back I'm Greeted with the blue screen and the evil 😞 . I don't know of any recent updates I have and I have been trying to enter safemode on my computer to uninstall third party data but getting into safemode has been a challenge to me. The two things I think could be the problem is Malwarebytes or javascript since I get an error JavaScript is missing every time I turn on my computer. My computer is a few years old but it still runs great so I really don't want to replace it. I'm the typical broke college kid that can't afford a new laptop but really could use one that works. If I have to just save my work every five minutes in fear of the blue screen I will but I'll try everything else first. 

Edit: I entered safemode and got rid of malwarebytes but could not find java so I have included the error message that always pops up when I turn on my computer.

LorettaRodman_0-1628710503815.png

LorettaRodman_0-1628713519314.png

 

 

1 REPLY 1
HP Recommended

@LorettaRodman 

The specific example you provided indicated a component of Discord has been corrupted.  This kind of corruption is an early sign of a failing disk, and if you are getting these kinds of problems an an ongoing basis, that pretty much confirms a failing disk.

 

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.



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