12C HID Device? Touchpad unresponsive

[BloodyCivilian]

Hello, 

PLEASE HELP ME RESOLVE THIS ISSUE!🙏🏾 🥹

Several days ago, my cursor suddenly disappeared from my screenand my touchpad became unresponsive. On my quest for a solution, I followed an advise to uninstall "I2C HID Device". I found 2 "I2C HID Device", one had a ⚠️  and the other didn't. I uninstalled both and that solved the problem for about 2 days. This solution doesn't work anymore and it's been irritating. I even downloaded some "advance driver updater" and update some antiquated drivers but doing this did not help. Luckily, my laptop is touchscreen. I use a HP Pavilion x360 convertible 14t-dy100 which I just learned has been discontinued. What does "HID complaint" mean and why do I have so many? What exactly is "I2C HID Device"? I have attached some images to aid with the diagnosis?  Why is getting through to a living breathing human HP agent so challenging? 

 

 

 

[Irfan_06]

Hi @BloodyCivilian,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with the touchpad on your Laptop.

Kindly refer to the steps on this link to troubleshoot the issue.

(If the test fails there is an issue with the hardware and you can skip the below troubleshooting steps)

Refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Jacklyn1]

The same exact thing is happening to me and nothing is working. Please I need help I’m a student and I’ve done everything I can but my cursor is still not on my screen. What do I do next please 

[BloodyCivilian]

I updated the BIOS, but unfortunately, the issue persists.

[BloodyCivilian]

1. press Windows key and X button at the same time

2. tap 'device manager' from the selection that pops up

3. tap the '>' button next to 'Human Interface Devices'

4. Scroll until you see 'I2C HID Device' (it should have this⚠️ on the bottom corner), tap and hold 'I2C HID Device'.

5. tap the following options: 'update driver' -> 'browse my computer for drivers' -> 'let me pick from a list of available drivers from my computer' -> tap 'I2C HID Device' under models -> tap 'next'.

The following message should pop up: "Windows has successfully updated the drivers.". The cursor should appear on your screen again. If this doesn't work, turn the laptop on and off, and try this method again.