24f Display Monitor cannot get high resolution , monitor sleeps if I try

[Sidmonton]

Jut purchased a HP 24f Display monitor but cannot get high resolution as it sleeps if I try a higher res. I am using a VGA connection as my pc does m#not have a HDMI connection

Thank You

[praveen196]

@Sidmonton Welcome to HP Community!

I understand that you are not getting the high resolutions.

Do not worry. I will try to fix the issue.

Have you tested on a different computer?

Please perform the below steps and check.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Please click the below link to troubleshoot the issue.

https://support.hp.com/in-en/document/bph05236

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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