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- HP Community
- Desktops
- Desktop Video, Display and Touch
- 25ES monitor settings buttons is stuck open

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11-16-2018 05:27 PM
As you can see from the photo the settings menu is open. None of the buttons are working including the power button.
I wasn't doing anything when this started although I had some screen flickering occuring just before this happened.
I use this monitor with a duel monitor setup.
I've tried:
Unplugging the video feed and plugging it back in.
Unplugging the power and plugging it back in.
Unplugging the power and holding the power button for 30-60seconds and plugging the power back in.
While the monitor was on, holdinging the power for 30-60seconds.
This starting doing this today, basically a day after the warranty expired.
If anyone knows how to fix this issue that would be lovely.
11-18-2018 12:28 PM
Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are in need of support. I'll be glad to help you out.
After reviewing your post thoroughly, I see that the button is stuck, this looks like a possible hardware failure.
In this scenario, I will share you a private message with details. Please watch your inbox for more information.
Let me know if this helps!
Have a great day ahead! 🙂
Jeet_Singh
I am an HP Employee