cancel
Showing results for 
Search instead for 
Did you mean: 
CR84
New member
2 1 0 0
Message 1 of 4
323
Flag Post

27in AIO R078a - Half Screen ghosting issue.

HP Recommended
HP27-R078A / 2NL16AA
Microsoft Windows 10 (64-bit)

Hi All,

 

I have a HP 27in - R078A (Product code 2NL16AA) All in one and I seem to be having an issue with the left half of the screen. Every 3-10 minutes I am encountering a coloured ghosting / vertical line pattern and sever reduction in  screen quality. It is only happening on the left hand side of the display (pretty much exactly 50% of the screen) Images attached below.

 

This phenomenon last anywhere from 15 seconds to 2 minutes and does not appear to impact the operation of the computer, other than the display.

 

I am running the computer duel boot (Win10 Home and Ubuntu 18LTS), although this was occurring well before the duel boot was installed.  I have run every software, OS and graphics driver update I can find and nothing seems to be able to fix the issue.

 

Any suggestions / ideas in regards to this issue?

 

 

20200105_112700.jpg

20191230_145346.jpg

20191230_145341.jpg

3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 2 of 4
Flag Post
HP Recommended

@CR84 Here's what you need to do, to identify the issue and resolve it accordingly:

  • If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
    • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

 

If the display isn't appearing normal on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS, Chipset & Graphics card drivers from the HP website using this link: Click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

0 Kudos
CR84
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

l will run the tests tonight and come back with the results either way..

 

Thanks for the suggestions.

0 Kudos
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 4 of 4
Flag Post
HP Recommended

@CR84 Awesome, please take your time and keep us posted,

Good luck!

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation