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melodicarvi
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27x Curved Display extreme edge light bleed

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HP 27x Curved Display
Microsoft Windows 10 (64-bit)

Hi!

I would like to ask if it is normal for HP 24x Curved monitor to have this edge white color on each side of it? or it is color bleeding issue? I have reported this to the local store (JUMBO U.A.E.) and it is approved for replacement with a higher model (1AT01AA  - HP 27x Curved Display Black color) but unfortunately it has the same issue.

 

24xCurvedDisplay.PNG 

Will appreciate any response. 

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KrazyToad
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@melodicarvi


Welcome to HP Support Community

 

I understand your concerns and frustration

 

I have sent you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you
 

KrazyToad
I Am An HP Employee

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Denn1s
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Hi,

sorry for reviving this old thread but I have the exact same issue. It started lightly but become worse. I almost have a yellow edge on dark scenes, very annoying. I'm interested if you guys found a solution for that.

 

Many thanks

Dennis

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The_Fossette
HP Support Agent
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@Denn1s,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

  • What is the exact model for your monitor?
  • What is the operating system you are using?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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CesarIgarta
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Hello same problem also

 

  • What is the exact model for your monitor? 27x curved sisplay
  • What is the operating system you are using? windows 10
  • Have you made any software or hardware changes on the computer? none
  • Have you performed any troubleshooting steps before posting? yes like on and off

 

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The_Fossette
HP Support Agent
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@CesarIgarta,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the display on your monitor.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the graphics driver on the computer and check if it helps.

 

If you continue facing the issue, I recommend you boot to BIOS and check whether the issue persists in BIOS.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

melodicarvi
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Unfortunately, after returning it back to the store for a replacement, they gave me a new stock but it has the same issue. I have replaced it twice but same. I think it is a major issue with this specific model. 

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CesarIgarta
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Thank you for the suggestions,

I have tried it but nothing seems to work.

 

It seems that its not a software or program fault.

 

More of the hardware and design.

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Denn1s
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Hi,

it is quite disappointing reading such senseless prepaired questions.

It doesn't matter which OS im running. The problem exists even without attached PC... The panel has heavy edgebleeding even without an inputsignal. I tried to lower brightness, contast and some other options the osd provides. Nothing really helped.

The sad point is that it would not help to contact the seller because a 1-1 swap would not help.

Maybe I can demand my money back when I have a statement of the manufacurer that this model just has this weekness.

Also sad because I like the slim and clean design very much.

Greetings

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The_Fossette
HP Support Agent
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@CesarIgarta,@Denn1s,

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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