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HP Recommended
Microsoft Windows 10 (64-bit)

One of two Displayports stopped working suddenly. Here is what I have tried so far:

Swapped the connection to the monitors between the two ports and the monitor connected to one no longer displaying.

I have updated all drivers using the HP Support Assistant

Anyone else experience this or I am just out of luck and need to change the display board

 

Product Details:

Product: HP Elitedesk 800 G1

Processor Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz 3.20 GHz
Installed RAM 16.0 GB
Device ID XXX
Product ID 0XXX
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Pro
Version 21H2
Installed on ‎3/‎27/‎2021
OS build 19044.1620
Experience Windows Feature Experience Pack 120.2212.4170.0

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@itsmyname wrote:

Of course, if you purchased the computer within the most-recent 12 months, you have the option to contact HP Support, and open a claim against the HP Warranty. HP will repair/replace your motherboard, at HP's expense.  But, it could take 2 weeks to ship it away, get it fixed, and to ship it back to you.

 

 



@Lsampath wrote:
 

I bought this on Amazon two years back it was working fin until this morning 


 

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Windows 11 22h2 inside , user

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15 REPLIES 15
HP Recommended

@Lsampath -- is this your computer: HP EliteDesk 800 G2 Tower PC Product Specifications | HP® Customer Support

 

It has "integrated" graphics.

One bypass is for you to purchase and install a graphics adapter card that has 2 DisplayPort outputs.

The motherboard will automatically "disable" the (failing) integrated graphics, and will use your new card.

 

Example: https://www.newegg.ca/p/2VV-000H-00019?Item=9SIB25VG004813

 

 

 

HP Recommended

hi


@itsmyname wrote:

@Lsampath -- is this your computer: HP EliteDesk 800 G2 Tower PC Product Specifications | HP® Customer Support

 

It has "integrated" graphics.

One bypass is for you to purchase and install a graphics adapter card that has 2 DisplayPort outputs.

The motherboard will automatically "disable" the (failing) integrated graphics, and will use your new card.

 

Example: https://www.newegg.ca/p/2VV-000H-00019?Item=9SIB25VG004813

 

 

 


 

 

@Lsampath  you say

 

"HP Elitedesk 800 G1"

what model is it, and what is its exact configuration?

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Windows 11 22h2 inside , user

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HP Recommended

My Desktop is not a 800 G2 but a G1 and from what I can see the two Displayports are integrated into the Motherboard. One of which has stopped working this morning

 

https://www.amazon.com/gp/product/B07CTT864F/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

HP Recommended

HP EliteDesk 800 G1-SFF, Intel Core i5-4570 3.2GHz, 16GB RAM, 500GB Hard Drive, DVDRW, Windows 10 Pro 64bit 

 

Product Details:

Product: HP Elitedesk 800 G1

Processor Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz 3.20 GHz
Installed RAM 16.0 GB
Device ID XXX
Product ID 0XXX
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Pro
Version 21H2
Installed on ‎3/‎27/‎2021
OS build 19044.1620
Experience Windows Feature Experience Pack 120.2212.4170.0

 

I bought this on Amazon two years back it was working fin until this morning 

HP Recommended

@Lsampath --  I can see the two DisplayPorts are integrated into the motherboard. One of which has stopped working this morning.

 

That is bad that it stopped working, but it is good that you can add-in a PCIe graphics adapter card, with two DisplayPort sockets, as I recommended, above, and it is good that the motherboard will then "disable" those onboard ports. Connect your two displays to the DisplayPort sockets on that (inexpensive) add-in card. 

 

Done!

 

Of course, if you purchased the computer within the most-recent 12 months, you have the option to contact HP Support, and open a claim against the HP Warranty. HP will repair/replace your motherboard, at HP's expense.  But, it could take 2 weeks to ship it away, get it fixed, and to ship it back to you.

 

Find any local owner/operator computer store, who can easily install the add-in graphics adapter card, if you do not have the technical skills to do it by yourself. It should take less than 30 minutes to restore your computer to "fully-working" condition.

 

 

 

 

 

 

HP Recommended

@itsmyname wrote:

Of course, if you purchased the computer within the most-recent 12 months, you have the option to contact HP Support, and open a claim against the HP Warranty. HP will repair/replace your motherboard, at HP's expense.  But, it could take 2 weeks to ship it away, get it fixed, and to ship it back to you.

 

 



@Lsampath wrote:
 

I bought this on Amazon two years back it was working fin until this morning 


 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

@Lsampath -- Installed on ‎3/‎27/‎2021

 

Today, that is EXACTLY 12 months ago.  🙂

 

 

HP Recommended

Will this card work on 800 G1 small form factor desktop as well. Also, since I am in USA would you be able to guide me to the right card to buy? Yes, I am quite handy with computer hardware. Just need to know the right one to buy.

 

Thanks in advance

HP Recommended

@Lsampath --  there are "low-profile" graphic adapter cards, that fit into a "slim" case, and there are "full-height" graphic adapters cards that fit into a "full-size" case.  Some cards come with two "spines" -- one for use in a "slim" case, and another spine for use in a "full-size" case.

 

See: ‎03-26-2022 11:43 AM for:  https://www.newegg.ca/p/2VV-000H-00019?Item=9SIB25VG004813

 

This card has two DisplayPort outputs, and is not expensive.  

There are expensive cards, namely $500 to $1500, for use by "high-end" gamers, if that is what you do.

But, if you just view YouTube, NetFlix, and process E-mail, such a "high-end" card is a waste of your money.

 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.