• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP All-in-One - 20-c434
Microsoft Windows 11

Everytime I boot up I get a message that there is a problem with the AMD Graphics Driver.  I go to the device manager and I can't find one.  This was happening on my Windows 10 installation.  And is still happening after updating to Windows 11. 

Thank you for any help with resolving this. 

 

Device name DESKTOP-6AVNTNT
Processor Intel(R) Celeron(R) J4025 CPU @ 2.00GHz 2.00 GHz
Installed RAM 12.0 GB (11.8 GB usable)
Device ID 5F7D0F3E-87C0-4C8E-9EED-D96A1A5B9862
Product ID 00356-02666-41491-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Any product specs I can find for the All-in-One -20-c434 PC indicate that it comes with an AMD A4-9125 processor, not an Intel J4025 CPU.

 

So, some information is wrong somewhere.

 

A PC with a J4025 CPU processor would not have an AMD graphics adapter.

 

It would have an Intel graphics adapter.

 

If you have a 20-c434 PC with the AMD A4 processor, it does not meet Microsoft's minimum W11 hardware requirements.

View solution in original post

7 REPLIES 7
HP Recommended

Any product specs I can find for the All-in-One -20-c434 PC indicate that it comes with an AMD A4-9125 processor, not an Intel J4025 CPU.

 

So, some information is wrong somewhere.

 

A PC with a J4025 CPU processor would not have an AMD graphics adapter.

 

It would have an Intel graphics adapter.

 

If you have a 20-c434 PC with the AMD A4 processor, it does not meet Microsoft's minimum W11 hardware requirements.

HP Recommended

Thank you for the information.  I know I had a computer tech work on my computer some time ago so I don't know exactly what he might have done or if what he did caused this problem.  I was able to update to Windows 11 based on the Windows Update option so it did let me do that.  I was hoping the error would go away when I did the update.  I haven't noticed any problems that I know of since it started happening. I just say OK to the error and proceed to use the PC.  It's just annoying. I guess there is probably nothing I can do about it from the sounds of it.  Again, thank you for replying.  I appreciate it.  

HP Recommended

You're very welcome. 

HP Recommended

Edition Windows 11 Home
Version 24H2
Installed on ‎6/‎9/‎2025
OS build 26100.4351
Experience Windows Feature Experience Pack 1000.26100.107.0

 

MPS_22_0-1750546746359.png

 

 

 

HP Recommended

Hi:

 

The only suggestion I can offer would be to go to the Windows control panel>programs.

 

See if there are any AMD software or driver programs installed such as the AMD Catalyst control center.

 

If there is, uninstall any AMD software that may be present, one at a time.

 

HP Recommended

I didn't see anything that said AMD, but I did see the Intel Graphics like you said.  I really do appreciate all your help.  Thank goodness it doesn't appear to cause me any other problems.  Just the annoyance of booting up and seeing it every time. 

Have a nice day.   

Programs info.jpg

HP Recommended

You're very welcome. 

 

You have a nice day too!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.