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- AMD Software Issue

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05-07-2022 11:15 PM - edited 05-07-2022 11:15 PM
Hi,
I have a problem with AMD Software when I run it wrote “The version of AMD Radeon Software you have lunched is not compatible with your currently installed graphics driver” but When I Remove All AMD programs From my laptop and install “Auto detect “AMD software And after complete Installation My battery gets stuck At same Percentage And In hp Support Assistant app It says no battery installed.
I am currently Facing This Issue, I have searched many areas but couldn't find solution.
Can anyone please help me please.
Please can someone help me
05-08-2022 01:27 AM - edited 05-09-2022 10:24 AM
hi
are you using the drivers available for your computer here @yv131 ?
AMD High-Definition Graphics Driver | 27.20.21030.11000 Rev.H | 735.8 MB | Nov 18, 2021 | Download |
AMD High-Definition (HD) Graphics Driver enables the AMD graphics on supported computer systems and includes drivers for GPUs with switchable graphics modes. If HDMI video output is supported, this package also installs the HDMI Audio Driver.
NVIDIA Graphics Driver | 30.0.14.7141 Rev.G | 933.9 MB | Sep 10, 2021 | Download |
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05-08-2022 09:32 AM
The drivers listed by @Prométhée should fix the video problem.
Unfortunately, removing any "AMD" from the system got rid of the battery and possibly chipset drivers and I did not see any chipset drivers for your system. Possibly Microsoft can find the correct drivers.
Bring up the device manager and look for any unknown non-working devices. Select the defective device and right click to "update driver". You can also delete the device and then click on "scan for hardware changes"
If the above does not work (battery is still missing) then see if there is a restore point to allow you to return to your system when it was last working correctly.
Type "restore" into the windows search then click on "system restore" and select a restore point
According to this product spec, you have an NVidia graphics chip
https://support.hp.com/us-en/document/c07598588
sometimes specs can be misleading as some systems can be customized
If you have the NVidia graphics be sure to install that driver and not the AMD one.
There is a possibility that your AMD uninstall did not removed all of the unwanted AMD graphics. An uninstaller such as REVO may be required. Post back here if you keep getting error messages about the AMD graphics driver but you have an NVidia chip.
Thank you for using HP products and posting to the community.
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