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HP Recommended
HP Pavilion Gaming - 15-ec1025ax
Microsoft Windows 11
 
Product: Pavilion Gaming
Operating System: Microsoft Windows 11 (64-Bit)

Hi, 

I have a problem with AMD Software when I run it wrote “The version of AMD Radeon Software you have lunched is not compatible with your currently installed graphics driver”  but When I Remove All AMD programs From my laptop and install “Auto detect “AMD software And after complete Installation My battery gets stuck At same Percentage And In hp Support  Assistant  app It says no battery installed.

I am currently Facing This Issue, I have searched many areas but couldn't find solution.

Can anyone please help me please.

 

 

Please can someone help me 

 

 

2 REPLIES 2
HP Recommended

hi

are you using the drivers available for your computer here @yv131  ?

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-gaming-15-ec1000-laptop-pc-series/32612...

maybe wrong driver ?

AMD High-Definition Graphics Driver

27.20.21030.11000 Rev.H735.8 MBNov 18, 2021Download

AMD High-Definition (HD) Graphics Driver enables the AMD graphics on supported computer systems and includes drivers for GPUs with switchable graphics modes. If HDMI video output is supported, this package also installs the HDMI Audio Driver.

 

NVIDIA Graphics Driver

30.0.14.7141 Rev.G933.9 MBSep 10, 2021Download
[edit ] or try
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Windows 11 22h2 inside , user

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HP Recommended

The drivers listed by @Prométhée should fix the video problem. 

 

Unfortunately, removing any "AMD" from the system got rid of the battery and possibly chipset drivers and I did not see any chipset drivers for your system.  Possibly Microsoft can find the correct drivers.

 

Bring up the device manager and look for any unknown non-working devices.  Select the defective device and right click to "update driver".  You can also delete the device and then click on "scan for hardware changes"

 

If the above does not work (battery is still missing) then  see if there is a restore point to allow you to return to your system when it was last working correctly.

 

Type "restore" into the windows search then click on "system restore" and select a restore point

BeemerBiker_0-1652023427337.png

 

According to this product spec, you have an NVidia graphics chip

https://support.hp.com/us-en/document/c07598588

sometimes specs can be misleading as some systems can be customized

If you have the NVidia graphics be sure to install that driver and not the AMD one.

 

There is a possibility that your AMD uninstall did not removed all of the unwanted AMD graphics.   An uninstaller such as REVO may be required.  Post back here if you keep getting error messages about the AMD graphics driver but you have an NVidia chip.

 


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