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HP Recommended
Microsoft Windows 11

I have an HP EliteOne 800 G6 24 All-in-One and I am trying to add a second monitor (Acer 24" LED Widescreen Monitor.) I am using an HDMI to DVI cable. HDMI from the HP All-in-one to the DVI on the Acer. When I click on 'Detect other display,' I get the message 'We didn't find another display.'  Any assistance would be greatly appreciated.

 

4 REPLIES 4
HP Recommended

hi

https://support.hp.com/us-en/product/hp-eliteone-800-g6-24-all-in-one-pc/35865676/document/c06931916

If it does not work it may be that your adapter is not suitable.
What is the exact model of your screen?

check

For models with integrated graphics
(1) DisplayPort 1.4 port (rear)
(1) HDMI-input (rear)
 
Input, not output
For models with discrete graphics
(1) DisplayPort 1.4 port (rear)
(1) USB Type-C with alt mode display or 15 W output (rear)
(1) HDMI-input (rear)
Not output
 
is that right / possible ?
 
yes, try display
 
 
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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Additional info:

Acer 24 LED Widescreen S240HL Abd

Hardware Interface: VGA

Connectivity Technology: VGA, DVI

Note: this model does NOT have HDMI port

Should I try using a VGA connection instead of DVI?

Any further assistance would be greatly appreciated.

 

 

HP Recommended

Additionally, the HP EliteOne 800 G6 24 All-in-One is running Windows 11.

HP Recommended

Check as I showed you, the computer, has no HDMI output here
I don't have a tested DisplayPort 1.4 / dvi converter to offer, so you have to find what you need,
and it depends on the dvi type of your screen

https://www.datapro.net/techinfo/dvi_info.html

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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