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HP Recommended
HP ENVY Desktop PC TE02-0000i RCTO Base Model
Microsoft Windows 11

I want to remove the NVDA geforce gc and gift it to my child. (I don't game) and enable the native invidia gc
After I removed the gc card the monitor remained black. I did properly configure the monitor to see a connection with the desktop but after reboots still black. I re-installed the NVDA GC and rebooted twice and the screen returned.

Thanks,

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:


Below is the link to the specs for the i5-12400 processor.

 

Intel Core i512400 Processor 18M Cache up to 4.40 GHz Product Specifications

 

It supports the onboard Intel HD graphics adapter, so unfortunately, I don't know why the onboard graphics doesn't work after you remove the graphics card.

 

Before removing the card, you may have to uninstall the Nvidia graphics drivers and any Nvidia software in the Windows control panel, and when removing the Nvidia graphic adapter in the device manager, check the uninstall driver box.

 

Sometimes those drivers from a different model graphics adapter cause a conflict with the Intel graphics.

View solution in original post

8 REPLIES 8
HP Recommended

What exact model Intel processor does your PC have?

 

Certain model Intel processors require a discrete graphics card be installed and cannot use the onboard Intel HD graphics adapter.

 

HP Recommended

Thanks:

Name Intel(R) UHD Graphics 730
PNP Device ID PCI\VEN_8086&DEV_4682&SUBSYS_894B103C&REV_0C\3&11583659&2&10
Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) UHD Graphics 730
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers <>,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_477901dc51434acf\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_477901dc51434acf\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_477901dc51434acf\igd12umd64.dll
Driver Version 31.0.101.4255
INF File oem99.inf (iADLSD_w10_DS section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xEF000000-0xEFFFFFFF
Memory Address 0xF0000000-0xFFFFFFFF
I/O Port 0x0000FFC0-0x0000FFFF
IRQ Channel IRQ 4294967265
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_477901DC51434ACF\IGDKMDN64.SYS (31.0.101.4255, 50.11 MB (52,542,328 bytes), 5/27/2023 9:36 AM)

Name NVIDIA GeForce RTX 3050 OEM
PNP Device ID PCI\VEN_10DE&DEV_2508&SUBSYS_890F103C&REV_A1\4&2AE3ACB6&0&0008
Adapter Type NVIDIA GeForce RTX 3050 OEM, NVIDIA compatible
Adapter Description NVIDIA GeForce RTX 3050 OEM
Adapter RAM (1,048,576) bytes
Installed Drivers C:\windows\System32\DriverStore\FileRepository\nvhdc.inf_amd64_aa2c6a89d3c21e6f\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhdc.inf_amd64_aa2c6a89d3c21e6f\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhdc.inf_amd64_aa2c6a89d3c21e6f\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhdc.inf_amd64_aa2c6a89d3c21e6f\nvldumdx.dll
Driver Version 31.0.15.3770
INF File oem20.inf (Section130 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0x86000000-0x86FFFFFF
Memory Address 0x0000-0x1FFFFFF
I/O Port 0x00005000-0x0000507F
IRQ Channel IRQ 4294967267
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVHDC.INF_AMD64_AA2C6A89D3C21E6F\NVLDDMKM.SYS (31.0.15.3770, 56.45 MB (59,196,944 bytes), 2/28/2024 12:01 PM)

HP Recommended

P.S.
I think you helped my many years ago, because I remember asking if you are related to Essa.

HP Recommended

You're very welcome.

 

I need to know what model Intel processor the PC has, not the models of the graphics cards.

 

The processor model should be listed if you run the Windows System information app--about the 10th line down on the report.

 

Essa Tikkanen...Perhaps a very distant cousin.

 

My father met him once when he played for the NY Rangers.

 

 

 

HP Recommended

I hope I did this correctly this time.

Device name Dads
Processor 12th Gen Intel(R) Core(TM) i5-12400 2.50 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Device ID 38314F80-AF8B-4B9D-926A-9CB1C201AF77
Product ID 00355-60817-72626-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

HP Recommended

Hi:


Below is the link to the specs for the i5-12400 processor.

 

Intel Core i512400 Processor 18M Cache up to 4.40 GHz Product Specifications

 

It supports the onboard Intel HD graphics adapter, so unfortunately, I don't know why the onboard graphics doesn't work after you remove the graphics card.

 

Before removing the card, you may have to uninstall the Nvidia graphics drivers and any Nvidia software in the Windows control panel, and when removing the Nvidia graphic adapter in the device manager, check the uninstall driver box.

 

Sometimes those drivers from a different model graphics adapter cause a conflict with the Intel graphics.

HP Recommended

Thanks.

I did NOT remove the drivers and since than have seen that is likely one of the problems.

HP Recommended

You're very welcome.

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